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Delivery and Returns

Delivery

Please note: We are not currently able to deliver to the EU - we hope to resume deliveries in the future. This temporary suspension includes all shipping to the EU and also to any European countries delivered through the EU.

We aim to despatch all orders received by 3pm on the same day. You will receive an email from us to confirm your order and a second email to confirm despatch.

If you need to amend your order once it is confirmed, please call us on 01284 755459 or email us at sales@sewmuchtodo.co.uk as soon as possible - we will do all we can to amend your parcel before it is sent.

Any orders received after 3pm on Saturdays will be despatched on the next working day, ie the following Monday or, in the event of a Bank Holiday, the following Tuesday.

If we cannot pack/despatch your order due it's size and weight, we will contact you to discuss alternative postage options or cancellation. The vast majority of orders will not be affected by this but very occasionally we do receive orders which exceed our standard postage categories. Thank you for your understanding.

If any item on your order is out of stock we will contact you to discuss possible alternatives, a refund or expected delivery date - if you can leave a telephone number on your account this will help us to contact you quickly if we need to.

Click & Collect

We offer Click & Collect: If you would like to use this option please select 'Click & Collect: Bury St Edmunds Shop' at the checkout.

In most cases we'll have your order ready to collect on the same day, but please allow 48 hours. We will call you when your order is ready for collection.

Postage Options/Fees

UK

FREE UK P&P (second class) for all orders over £80

First Class: £4.00

Second Class: £3.50

Europe (Tracked)

Please note: We are not currently able to deliver to the EU - we hope to resume deliveries in the future. This temporary suspension includes all shipping to the EU and also to any European countries delivered through the EU.

Order value under £20: £12.00

Order value between £20-£50: £15.00

Order value over £50: £18.00

USA (Tracked)

Order value under £20: £12.00

Order value between £20-£50: £18.00

Order value over £50: £29.00

Rest of the World (Tracked)

Order value under £20: £12.00

Order value between £20-£50: £17.00

Order value over £50: £23.00

Sewing Machines and Overlockers

We will call you as soon as we have confirmed your machine order with an expected delivery date.

Please include a mobile number with your machine order - our courier will text you on the morning of delivery with an approximate delivery time.

Some machines may be sent via the manufacturer. If you would prefer to collect your machine from our Bury St Edmunds shop, please select 'Click & Collect: Bury St Edmunds Shop' at the checkout.

Please register your new machine's warranty with the manufacturer at your earliest convenience - full details are included with the boxed machine but if you have any questions please let us know.

Please check all the accessories are included in your machine's box. If you think anything is missing, please let us know within 48 hours of receipt.

If you feel your new machine is faulty or damaged in any way, please contact us within 48 hours of receiving your machine if possible...we'd like to get any problems sorted as soon as we can for you. We will be able to advise you on the method of return.

Please note we are unable to offer refunds on unwanted machines.

Returns

We hope you will be pleased with your order.

However, if you receive any items that are damaged or faulty in any way, please call us within 14 days of receipt on 01284 755459, or email us at sales@sewmuchtodo.co.uk. We will refund or exchange any damaged items - we will reimburse any postage costs incurred with their return and any replacements will be sent free of charge.

When returning items to us, please include your contact details, proof of purchase and a description of the damage. Please return any damaged goods (and retain your proof of postage) to us at: Sew Much To Do, 23 Hatter Street, Bury St Edmunds, Suffolk IP33 1NE.

Any unwanted goods can be returned unopened, unused and in their original packaging/condition within 14 days for an exchange or Sew Much To Do credit note. Any costs associated with the return/exchange of an unwanted item cannot be refunded.

We cannot offer returns/refunds on cut fabric and trims. If you'd like some help with colour matching before placing any orders please let us know.

If you wish to cancel your order before it is shipped, please contact as soon as possible - unfortunately we cannot guarantee that we will be able to catch the goods before they've left us but we'll do all we can.

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